The terms used herein with an initial capital letter, unless previously defined, have the meaning given below:

“Client” refers to a natural person of legal age, acting for personal needs and possessing full legal capacity to enter into these terms.

“Terms and Conditions of the Reserved Rate” refers to the specific conditions applicable to each reservation made by the Client.

“Reservation Confirmation” refers to the document summarizing the details of the reservation made by the Client, sent by the website or by the Hotel to the Client.

“Reservation Request” refers to any request for a hotel room reservation made by the Client.

“Hotel” refers to Château de Massillan, operated by SAS Domaine de Massillan, whose registered office is located at: 730 CHEMIN DE MASSILLAN – 84100 Uchaux – France, registered with the Trade and Companies Register under number 798 889 077 R.C.S. Avignon, intra-Community VAT number FR70798889077, NAF code 5510Z.

“Partners” refers to all service providers having entered into a service contract or partnership agreement with the Hotel.

“Service” refers to any hotel room reservation service or service offered by the Hotel.

“Hotel Website” refers to the website accessible at the following address: https://www.massillan.com

ARTICLE 1 – Scope of Application

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and ancillary services (“the Services”) offered by the Hotel (“the Service Provider”) to consumers and non-professional clients (“the Client”) on the Hotel website or by any other means of reservation.

The main characteristics of the Services are presented on the Hotel website. The Client is required to review them before making any reservation.

The Client declares:
to possess full legal capacity to enter into these General Terms and Conditions of Sale;
to be making the reservation for personal needs;
to be able to save or print these terms and conditions.

These terms and conditions apply to the exclusion of all other conditions, particularly those applicable to other distribution channels.

The data recorded in the Hotel’s computer system constitutes proof of all transactions concluded with the Client.

The Hotel ensures the retention of contracts in electronic or paper format for a maximum period of 5 years.

In accordance with personal data regulations, the Client has the right to access, rectify, and object to data concerning them.

Validation of the reservation by the Client constitutes full and complete acceptance of these General Terms and Conditions of Sale.

ARTICLE 2 – Reservations

The Client selects the services they wish to reserve on the website according to the following steps:
1. Selection of room type and rate
2. Selection of any ancillary services
3. Verification of details and total amount of the reservation
4. Entry of Client contact information
5. Entry of bank details in case of guarantee or prepayment
6. Acceptance of the General Terms and Conditions of Sale
7. Validation of the reservation

The Client is solely responsible for the choice of services and their suitability to their needs.

Any reservation is final only after confirmation by the Hotel and, where applicable, receipt of payment or deposit.

Each reservation is nominative and non-transferable.

The Hotel reserves the right to cancel or refuse any reservation in the event of a prior dispute with the Client.

ARTICLE 3 – Rates

Rates are indicated in euros including VAT and correspond to the prices in effect at the time of reservation.

Prices are per room per night and may vary according to period, room category, or promotional offers.

The tourist tax is not included in the price and must be paid on site.

Ancillary services (breakfast, spa, restaurant, etc.) are included only if expressly indicated.

An invoice is provided to the Client upon payment for the stay.

ARTICLE 4 – Payment Terms

Depending on the rate selected:

Flexible Rate
The reservation is guaranteed by credit card. A deposit may be requested at the time of reservation.

Non-Cancellable / Non-Refundable Rate
The total amount of the stay is charged at the time of reservation.

Payments may be made by Visa, Mastercard, or American Express.

Payment data is secured via SSL encryption protocol.

The Hotel may request identification upon arrival.

ARTICLE 5 – Cancellation Terms

Cancellation terms depend on the rate reserved.

Flexible Rate
Cancellation without charge up to 7 days before arrival.
In case of late cancellation or no-show: the deposit paid may be retained or the first night may be charged.

Non-Cancellable / Non-Refundable Rate
In case of cancellation, modification, or no-show, 100% of the stay remains due.

ARTICLE 6 – Provision of Services

Rooms are available:
Arrival: from 4:00 PM
Departure: until 11:00 AM

Any unauthorized late departure may result in the charge of an additional night.

The Client agrees to use the room with care and with respect for the premises.

The Hotel is entirely non-smoking. Any violation may result in cleaning fees.

ARTICLE 7 – Pets

Pets are accepted under certain conditions and for an additional charge. They must be kept on a leash in common areas. For hygiene reasons, they may be refused in certain dining areas.

ARTICLE 8 – Liability

The Hotel cannot be held liable for the loss, theft, or damage to personal belongings left in rooms or common areas.

The Client is responsible for any damage caused on the premises and must compensate the Hotel accordingly.

ARTICLE 9 – Personal Data

The information collected is necessary for reservation management and billing. The Client has the right to access, modify, and delete their personal data in accordance with applicable regulations.

ARTICLE 10 – Intellectual Property

The content of the Hotel website is protected by intellectual property law. Any total or partial reproduction is prohibited without authorization.

ARTICLE 11 – Force Majeure

The Hotel cannot be held liable for failure to perform its obligations in the event of force majeure as defined in Article 1218 of the Civil Code.

ARTICLE 12 – Applicable Law

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the competent courts shall be those of the jurisdiction of the Hotel’s registered office.

In accordance with the provisions of the Consumer Code, the Client may also use the services of the tourism and travel mediator free of charge: www.mtv.travel

ARTICLE 13 – Client Acceptance

The act of reserving a stay at Château de Massillan implies full and complete acceptance of these General Terms and Conditions of Sale.